Ethoca Solutions
Safeguard your payments, prevent fraudulent chargeback requests, and enhance customer experience with Ethoca alerts.
Ethoca is one of the leaders in the chargeback prevention market. Designed predominantly for Mastercard payments, Ethoca provides a wide variety of services aimed at chargeback prevention and fraud protection.
With Ethoca, you will enjoy:
Costly fees and penalties prevention
Reliable protection of your business accounts
Company reputation stability
Solid fraud protection
Chargeback costs reduction
How Does Ehtoca Work?
1
Ethoca gets a notification of fraud or dispute from an issuer
2
The alert is transmissioned to the merchant by Ethoca
3
Merchant refunds a customer to avoid chargeback
4
Ethoca sends the alert outcome to the issuer
Ethoca Solutions
- Ethoca Customer Clarity provides complete and easy-to-understand transaction information to issuers and cardholders that minimizes the number of disputes due to transaction confusion and enhances overall customer satisfaction.
- Ethoca Alerts connect merchants, issuers, and acquirers to share dispute and fraud data and, therefore, accelerate dispute resolution processes. Real-time alerts allow merchants to identify fraud immediately, stop order fulfillment, and issue refunds to prevent potential chargeback fraud.
- Fraud Insights allow merchants to see comprehensive Mastercard fraud data, as well as chargeback and decline info, to analyze it and take all the necessary precautions.
Benefits
- Chargeback protection
- Fraud prevention
- Fast dispute resolution
- Future fraud reduction
- Enhanced customer experience
Frequently Asked Questions
A chargeback is a charge returned to a customer if they win a payment dispute. Chargeback is not a refund, and unlike a refund, it is only possible after a dispute procedure.
Chargebacks are not a good thing for businesses of all sizes and types since too many disputes that resolve in chargebacks lead to penalties, significant financial losses, and even merchant account closure.
Overall, businesses lose around $125 billion yearly due to chargebacks. On average, for every $100 in chargebacks, a company loses $240. Chargebacks cost more than twice as much as the original transaction, which is why preventing them is so important.
There are many ways to prevent chargebacks, including clear return policies, billing delays, strong customer authentication rules, professional customer support service, and more. Yet the most efficient way to significantly reduce the number of chargebacks and prevent financial losses is by using up-to-date chargeback protection software like Ethoca and Verifi alerts.
Chargeback prevention alerts are tools designed to automatically detect dispute inquiries (especially potentially fraudulent ones) and prevent them from becoming chargebacks.
On average, the fees for chargeback prevention solutions range from $10 to $100, depending on location, payment processors, transaction amount, and other factors.
Contact Us
If you have any questions, comments, or concerns, feel free to contact us anytime.
We are always happy to answer all your questions.